Mentoring When the Going Gets Tough: The Importance of Empathy and Problem- Solving in the Mentor Relationship

Abstract

The nature of the mentor relationship dictates that, in all probability, the mentor will not only guide and support the protégé through a learning process but will also assist in times of challenge and distress. While most mentors desire and intend to be of assistance in such circumstances, good intentions do not necessarily translate into maximal support. This article addresses two components of successful mentor relationships that are considered crucial to maximizing effectiveness through challenging times: empathy and problem-solving skills. The article explores the connection between these factors while offering practical tips on their expression and implementation toward lifelong impact.